Category Archives: Loyalty Cards

Delta dawned, and made me proud

As I’ve mentioned before, I’m a member of a couple of airline loyalty schemes, 2 of my preferred trio from the past life. I have no idea why I never joined Aer Lingus, but besides that…Yes, the conglomerate now known as American, who gobbled up my other loyalty scheme with US Airlines, and Delta.

I’ve checked American’s site, and changing my name, and gender, while keeping my mileage stored there, not seemingly an issue. No, not actually done it yet, as it will be next year before I fly with them at the earliest. Irony, their miles only last 18 months, so I had to give back 1,000, to keep the other 34,000 via a charity scheme, but thats fine by me.

So then I look at Delta, expecting it to be the same situation, but no, you cant even change your name by yourself, let alone your gender. Must be crazy when people get married, but anyway…The big snag? Well, on their website, it says that to change such things, you have to send it in writing to Atlanta. Yes, fine if you’re in the US, but if like me, you’re in the UK, not a serious option, especially if you might be booking with them in a month or so. I know, I could open a new account, but again, I have about 35,000 miles on the scheme with them, and even if I’m never likely to travel enough for an international flight, fitting in a US domestic one, hmm, as they dont expire, ever!

So, nothing ventured, nothing gained, I sent in a question about the matter, and included in the attachment, the deed poll of my name change, and half expected them to say, fine, but you need to send it to our UK office or something. No, the first working day (Monday) after I did so, I came back home to a lovely email saying all was fine, account was changed, name and gender, and wishing me all the best for the future!

To be fair, the September trip, if its into Boston, and out of Boston, I’m flying Delta after that! I prefer them anyway, as you get more leg room options than Aer Lingus. If either way involves flying via Hartford, its probably going to be Aer Lingus, and make my knees suffer, simply because they have the direct flights, that Delta doesnt to that airport. But yes, if its only outward from Hartford, I might look at Delta, now, all the same.

OK, video time. Fine, it took me seconds to come up with this one. A not greatly edited version of the obvious song, but its live, and not only do you get Helen Reddy, you get Glen Campbell too

Oh, and while we’re talking transgender airline moments, 50 days from today, my first flight as a woman, cool! 😀

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Trying To Keep The Customer Satisfied

Yes, pretty much a major part of work in any call centre I’ve worked in, but in honesty, thats not what this is about. Well, there was one call centre that seemed to want to annoy their customers, but enough of that…

Loyalty cards, or more pertinent with many firms nowadays, loyalty accounts, without the card.

Yes, I’ve got a few, and its fair to say that they do influence my choices. Hotel wise, I’m always likely to give first glance to Choice Hotels, before others, because I’m a member of their scheme, and get respected, and treated accordingly. Indeed, its fair to say that if one of their hotels, and an opposition one offer a similar deal for LA next year, I’ll probably be loyal! See, they work!

For the same reason, 3, now 2 airlines always had a pull over others for the same reason. Delta, and their partners, and now, American Airlines (the other was US Airlines, who are now one and the same) have the same advantage over others. I am actually a Silver grade at Delta this year, but of course, never got the chance to use it! Ah well…

But yes, in terms of free nights, or cheap flights (you have to pay fees), I’ve not yet got enough to profit from them. Mainly because the hotels are pretty much all in the US, and the Airlines would require an international flight (far more points), but slowly, I’m getting there.

So fine, the more exciting freebies are still a little bit beyond me at present, but on a more mundane level… Especially when you’re trying to keep every penny possible, finding somewhere nearby, relatively cheap for lunch, while working, was pretty important. Thankfully there are 2 that fit that bill. So yes, I’m the proud owner of a Subway loyalty card, and slowly building up a few points on that. I have no idea how many points I have to get to for a free lunch, but someday I’ll get there! I also have no idea if I will be able to use it in the US, as well as the UK, but thats a while off, anyway.

But the pertinent one, is a lovely little bakery shop, called Greggs. So every time you buy a coffee, even as part of a lunch deal, you have this little card marked, and when you’ve bought 9, you are entitled to a free one! Wednesday, I bought my 9th coffee, with my lunch, and was due a free one. So when, on Friday, I had a straightforward journey to work (first time in weeks, due to roadworks), I arrived at work with a few minutes to spare, so I went and got myself a nice cup of coffee, for free!

I know, its only a small thing, but given it was my first reward for customer loyalty, hey, it was fun! I know, easily satisfied lol!

The video, for those as old as me, or with good memories, you make have worked it out. If not, wait no more…