Category Archives: Choice Hotels

Trying To Keep The Customer Satisfied

Yes, pretty much a major part of work in any call centre I’ve worked in, but in honesty, thats not what this is about. Well, there was one call centre that seemed to want to annoy their customers, but enough of that…

Loyalty cards, or more pertinent with many firms nowadays, loyalty accounts, without the card.

Yes, I’ve got a few, and its fair to say that they do influence my choices. Hotel wise, I’m always likely to give first glance to Choice Hotels, before others, because I’m a member of their scheme, and get respected, and treated accordingly. Indeed, its fair to say that if one of their hotels, and an opposition one offer a similar deal for LA next year, I’ll probably be loyal! See, they work!

For the same reason, 3, now 2 airlines always had a pull over others for the same reason. Delta, and their partners, and now, American Airlines (the other was US Airlines, who are now one and the same) have the same advantage over others. I am actually a Silver grade at Delta this year, but of course, never got the chance to use it! Ah well…

But yes, in terms of free nights, or cheap flights (you have to pay fees), I’ve not yet got enough to profit from them. Mainly because the hotels are pretty much all in the US, and the Airlines would require an international flight (far more points), but slowly, I’m getting there.

So fine, the more exciting freebies are still a little bit beyond me at present, but on a more mundane level… Especially when you’re trying to keep every penny possible, finding somewhere nearby, relatively cheap for lunch, while working, was pretty important. Thankfully there are 2 that fit that bill. So yes, I’m the proud owner of a Subway loyalty card, and slowly building up a few points on that. I have no idea how many points I have to get to for a free lunch, but someday I’ll get there! I also have no idea if I will be able to use it in the US, as well as the UK, but thats a while off, anyway.

But the pertinent one, is a lovely little bakery shop, called Greggs. So every time you buy a coffee, even as part of a lunch deal, you have this little card marked, and when you’ve bought 9, you are entitled to a free one! Wednesday, I bought my 9th coffee, with my lunch, and was due a free one. So when, on Friday, I had a straightforward journey to work (first time in weeks, due to roadworks), I arrived at work with a few minutes to spare, so I went and got myself a nice cup of coffee, for free!

I know, its only a small thing, but given it was my first reward for customer loyalty, hey, it was fun! I know, easily satisfied lol!

The video, for those as old as me, or with good memories, you make have worked it out. If not, wait no more…