During the 8 months or so of job hunting, I’ve had a couple of “fun” moments with Trans Pennine Express, but thankfully not very often, and nothing catastrophic. Of course, for part of that time, (nearly a quarter) I havent concerned myself with their incompetences, because I havent been in the country. But then, this weekend, when attempting to get between here, and Leeds, I’ve been reminded how awful they really are.
It might be harsh blaming them for a couple of events this week, but in the end with a bit of diligence, and an effort to make things easier for passengers, they could have done more. But TPE, and doing things efficiently arent terms that go together.
Earlier this week (Thursday), I struck lucky. I managed to get the last train they managed to run through from Manchester for several hours, due to problems with a rail. Yes, it was a few minutes late, but all was fine, I had allowed enough time, got there fine. And the tailback hadnt occurred going the other way when I was coming back (agency registration), so I got back before their whole system collapsed. And it did!
Yesterday morning, I planned to get the 8.21 train to Leeds, for the start of the training session. I actually got the 8.13, which finally turned up at 8.27! So despite getting an earlier train than planned, I was running pretty close to being late! In fact, strictly, I was, because no one had told us how to get into the building, so it was only when someone else came along, that 3 of us got in.
We finished the course for the day about 4.00, and I headed back for the station. Remarkably, the 4.20 arrived more or less on time, and did leave on time. It then crawled slowly to Huddersfield (no other train in way, previous one was over 10 minutes before), arriving about 6 minutes late.
Then, today! I got to the station just before 9.00, the 9.18 train (first of day) was showing on time. Remarkable for a Sunday, and yes, you’re right, they didnt live up to claim. It got later, and later, finally turning up at 9.25. Got on, got a seat, only to hear that we were going to be slightly delayed by a signalling problem. Fine, I had about 10 minutes margin, so with luck…
It never left Huddersfield, well, not in the direction of Leeds, anyway. At 10.00, it was announced that the train had been cancelled, and they would be attempting to arrange some coaches, to get people to Leeds. Thing is, there were about 250-300 people on that train, another one had pulled in with similar numbers, and coaches can hold 40-50 people. Not good maths, and besides, its 50 minutes to Leeds by coach when it does arrive, not the 20 by train. So I gave up, and came home. When I got here, I found out they “hoped” to have replacement coaches running by about 11.30. When they did start running, no idea, as they never made the live running list.
I rang the company when I got home, and explained the situation. Whether they believed me or not, no idea! Got to go in, in the morning, so we will see. I dont know how much, or what training was done today that I’d have to catch up on, but we will see. So I might yet get to be a clinical research guinea pig after all! Fine, I’d prefer that, assuming I’m selected, but, its not the point!
And yes, as I say, indirectly, today’s problems dont really lay at the hands of TPE. As it was the first train of the morning on the line, it may be that it was only when they tried to set them, to let us go, that they found out. But at the same time, they have a reputation for being one of the worst companies for over crowding, for delayed trains, and pricey fares! So all in all…Yes, I’d discreetly forgotten how awful they are, until the last few days.
Hopefully, in the morning, the 7.55 train will have 6 coaches, will run on time, and my evening journey will be smooth too. Oh, and pigs fly!
The video, what I did this morning, about the most incompetent train company I’ve had the misfortune to know.