Category Archives: Nicola Keen

We’ll take less care of you, don’t fly the flag!

I remember the days when British Airways were supposedly a top class airline, for every one of their passengers. In truth, I havent flown with them now for many years. Certainly to some degree, thats because I tend to be on a budget, and they have never been cheap, but the service was good, so I’m told.

Nowadays, they still arent cheap, the service is generally at the quality of budget airlines (and I dont mean the good ones), unless you are flying first class, or maybe business class, though I’ve heard comments that suggest the service is going downhill there in the latter as well?

The snag is, any publicity they get of late is not of the good type. The seemingly more regular failures of baggage delivery at their terminal in Heathrow, the reduction of services in economy class to budget airline levels, while tickets cost premium prices, and then of course, of late, their strange decision to go with the walk of shame for passengers paying the cheapest prices for tickets, in making them board last, regardless of where they are sat. So, when one of their premium customers is flying for free, on his saved miles, therefore having paid nothing, I’m sure they’ll break the rules! Or heaven forbid, would they really care about losing more passengers nowadays?

Seemingly their latest faux pas shows that maybe they’re a little bit (or more) racist too? This week, on one of their subsidiary feeder airlines, in South Africa, they moved 2 black musicians out of their expensively paid for business class seats, so that a white woman in economy class, who complained that her seat was broken, could be moved into business class. When they objected to this, they were put off the plane, and that they were seen as terrorists by the staff on board! They did get a later plane, but surely if anyone should have been made to wait, its the woman who was flying in economy class, not them? But no, colonial racism got the better of good sense!

So seriously, please, take my advice, dont ‘fly the flag’ with British Airways, unless by some miracle their customer service improves dramatically, but I cant see that happening, as their bosses ideas seem to relate to flying the wealthy, and putting up with the rest, even if they pay business class fares, at their inflated prices.

Rant over!

Video time. A spoof take off of the ‘Fly The Flag’ advert, wonderfully done by Nicola Keen, and Jan Hartley. Having them as the stewardesses is about the only way I’d ever fly with British Airways again! If you’re not at the age of consent in your country, I wouldnt play it!