Good old American Airlines…not!

Sorry, I’m not normally one for piling on the dirt on anyone, well other than Trans Pennine Express at least, but…This is the tale of a company dropping themselves further and further into a hole, lol

If you read yesterdays piece, you know by now that AA (for short) misfired with the plane to Chicago, the only reason we were ever given being an operational decision. What that excuse means, anybody’s guess? But no, that isnt the cause of todays hilarity, this is.

Just over a month ago, I sent an email to their customer services dept re wearing my enhancers while flying with them. Given they dont do security issues, the TSA do over here, and they were more than happy for me to wear them, this should be straightforward, anything but!

Principally, until this morning, Seattle time, I never heard back from them. That is, over a month, for a 6 line email! So, as is already known, I wore them for the flight Saturday, and again the bonus, oh dear we messed up and had to rearrange, flight on Sunday on to here. Not  a problem, not a murmur from anyone, as James would say, they probably assumed they were naturally me, I wish!

So, ah ha, this morning I have an email from AA concerning my query. No, not the one about possible compensation for my hotel bill for Saturday created at Manchester Airport, which I by now assumed, but this ancient email sent over a month ago! Basically, unless the enhancers were surgically implanted (which I had told them they werent), I shouldnt wear them on the flight when I made it, even though the TSA said it was fine to do so!

Sadly, the email was sent from one of those ‘no reply’ addresses that so many firms seem to employ nowadays, or I would have broken the news to them, that too late, it had already happened…twice! In a sense now, I’m glad it didnt arrive, and that I just went with TSA advice instead!

I’d been told by a friend that AA had gone downhill since the liquidation protection thing, and sad to say, they werent joking. The crew on board the planes were good,but customer service, and reliability seem to have gone out of the window with this firm. Fortunately, in September, I’m flying with Aer Lingus!

The video, an extremely loose connection, thats all. AA’s local flight thing is called American Eagle, and so…

http://www.youtube.com/watch?v=dDI7x1nwTUw

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2 responses

  1. Well, if some get their wish, American Airlines will join Pan Am, TWA, and Northwest as a US legacy airline that has been mismanaged into oblivion . . .

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  2. Of those, I only flew with TWA (late 80’s) and wasnt the greatest experience. Remember some fluid leaking from the inner roof down into the plane, couldnt tell you what though.
    In some ways I’d miss AA if they werent around, and I might just have been unlucky anyway. We will see at the weekend I guess, and yes, enhancers will be in again for the flight!

    Like

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